Virtual First | Communication Kit
Write with brevity
BLUF: Bottom Line Up Front. When sharing information in distributed teams, answer the five W’s — who, what, where, when, and why — as quickly and efficiently as possible. An Economist Impact survey found that 157 hours are lost annually due to a range of inefficient work practices, including unproductive messages from workplace chat apps — this equates to nearly 20 working days.
8 MINS | PERSONAL EXERCISE
Step 2: Say the last thing first
Write your request as you normally would. Make sure that you’ve provided enough information for others to loop themselves in. Now, cut the last line and paste it at the top. 9 times out of 10, this simple act will bring your ask up front. You may need to tweak the line or gently reframe the lines after, but this abrupt switch will rewire your brain to think about the bottom line first and list it up front.
Humans are storytellers. We love character development, story arcs, and punch lines. We’re used to setting things up and then delivering the real news. Brevity requires you to think differently — and do the opposite.
Step 3: Eliminate ambiguity
3 easy wins
Build the habit
- Tomorrow: Flip your next paragraph so that the last line is first. See how this creates clarity!
- Next week: Add as many hard figures as possible into your next team or status update
- Quarterly: Force your next “one-pager” to be half a page